The “Unpack” task is part of the "Recover processing" workflow and becomes available once the returns has been authorized. It allows your warehouse to unpack and register which products are actually in the box.
This action becomes available in the actions button once the package is confirmed to be received.
The unpack screen is designed to give you all the information you need to book your return effectively.
After completion of the “Unpack” task the "Inspect" (default) task becomes available.