“Process” is a task that tells the system that the return has been received and dispositioned in your returns center.
The "Process" task can be activated in following workflows:
- Restock processing
- Repair processing
- Recover processing
This can be a manual action in the Admin portal or if configured, an automatic process update from an external API.
The action is activated from the actions button. It updates the returns status, but does not require further information.
You can also activate the process task from the modal-popup action button.
The "Process" task included several options, depending of the workflow:
- For Restock processing: Status change without additional data entry
- For Repair processing: Status change and additional data entry
- For Recover processing: Status change without additional data entry
After completion of the "Process" tasks the status of the return is set to "Settlement Requested", indicating that the Returns Processing process has been completed and the Returns Settlement process has started.