Depending on the carrier service the customer is asked to create a pickup booking. Creating a pickup booking in only supported in the Advanced self-service module and is currently available for following carrier services:
- DHL Express
The request to create a pickup booking is triggered in 2 ways:
- Automated approval: the customer will directly create the pickup booking in the self-service module as soon as they complete the returns registration.
- Manual approval: after approval of the return the customer will receive an email asking them to go back to the Advanced self-service module to create a pickup booking.
The request for making a pickup booking is visible in the Advanced self-service module under "Open Tasks".
By clicking the action link a new screen opens to select a pickup date and request the pickup appointment options.
The status of the returns can reach the following statuses:
- From Logistics/Requested to Logistics/Submitted: a pickup booking has been created.