Carriers represent transportation services that can be used to ship returns from an origin location (in a country) to a destination location. Carriers are supported in 2 types:
- Virtual carrier: you can set up a virtual carrier if you want your customer to organize and pay for the shipping. 12Return will create a barcoded address label for your customer.
- Carrier service: we have teamed up with transportation companies like UPS, DHL, and TNT to offer integrated transportation services for prepaid and tracked returns. Easily connect your carrier account and 12Return will create a prepaid shipping label for your customer.
For each carrier, you can upload a logo that will be visible to the customer in the customer portal. You can find example logos in the media center.