Communication provides all communication about the return.
The summary window contains the last messages that have been sent.
Send a new message
The send a new message window allows you to create and send an internal or external message:
- Internal message: Visible for agents in the service and operations module
- External message: Visible for customers in the self-service module
Messages & Notification
The messages & communication window contains all communication that exists of 3 types:
- Messages: You can create internal and external messages. External messages will be visible to the customer in the Advanced self-service portal.
- Email: Emails are sent automatically when the status of the return has changed.
- Workflow action: Workflow actions are automated status updates.